Organization
Organization Name: Comermex SA
Organizational Unit: Development & Services Area
Appraisal Sponsor Name: Alejandro Sánchez Vázquez
Lead Appraiser Name: Cesar Pablo Gutierrez
Partner Name: Gesein S.L.

Organizational Unit Description
Basic Units / Support Functions:
ERPWEBFCT
    Asuncion, Asuncion Paraguay
Human Resources and Process Management
    Asuncion, Asuncion Paraguay
@Order Mobile Services
    Asuncion, Asuncion Paraguay
Quality Assurance
    Asuncion, Asuncion Paraguay
Remote Operative Support Service
    Asuncion, Asuncion Paraguay
Configuration Management
    Asuncion, Asuncion Paraguay
Testers
    Asuncion, Asuncion Paraguay
ERPWEBRRHH
    Asuncion, Asuncion Paraguay

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: We have selected two services and two project, they are the whole set of current projects and services in the organizational unit. All detected support functions are included in the scope.

Appraisal Description
Last Day of Appraisal Onsite: Jan 18, 2019
Appraisal Expiration Date: Jan 18, 2022
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All projects are developed in same office in Asunción, Paraguay)

Customer (Not Relevant: The customer does not have a significant influence on how processes are implemented or performed within the organizational unit. The customers of services and products are wholesalers)

Size (Not Relevant: Organization uses similar size in all the projects)

Organizational Structure: For developing the projects, they are using the same organizational structure, for developing and delivering services, it depends on the kind of offered services

Type of Work: The processes are different for services than for developing projects products

Sampling Factor Values: With Mobile support (Organizational Structure): Services that are supported with mobile access to the services

Without APP (Organizational Structure): The service cannot be accessed with an APP using the mobile system. For service request is used: web form, email or phone calls

Products Development (Type of Work): Software development for developing products that satisfies customer requirements

Services Development (Type of Work): Help Desk of development solutions for assistance of endusers and customers

Subgroups:
S1 Software Development Projects: All the projects in this subgroup result in a software product
15 People, 2 Basic Units
- Products Development

S2 Services with Mobile: Services of Helpdesk where the mobile access is needed using an APP
5 People, 1 Basic Units
- Services Development
- With Mobile support

S3 Services without Mobile: Services that are accessed by telephone calls or web forms, but not with APP.
4 People, 1 Basic Units
- Without APP
- Services Development

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 3

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3