Organization
Organization Name: Lider Consultoria e Servi├žo Ltda , SLE Servi├žos e Tecnologia Ltda
Organizational Unit: Technology and BPO operations
Appraisal Sponsor Name: Luiz Eduardo Alvarenga
Lead Appraiser Name: Andre de Pinho
Partner Name: Integrated System Diagnostics Brasil SS Ltda. (ISD Brasil)

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Vitoria, ES Brazil
**Sensitive**
    Vitoria, ES Brazil
Human Resouces
    Vitoria, ES Brazil
Quality group
    Vitoria, ES Brazil
**Sensitive**
    Vitoria, ES Brazil
**Sensitive**
    Vitoria, ES Brazil
Marketing
    Vitoria, ES Brazil

Organizational Sample Size
% of people included: 57
% of projects/units included: 29
Org Scope Description: Four of fourteen service contracts and all related support functions have been selected.

Appraisal Description
Last Day of Appraisal Onsite: Jul 30, 2014
Appraisal Expiration Date: Jul 30, 2017
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Only one site is in the scope)

Customer (Not Relevant: Process is standard for all clients)

Size (Not Relevant: There is no differentiation from size of demands)

Organizational Structure: Services are provided by two areas

Type of Work: There are four currents service lines

Sampling Factor Values: BPO area (Organizational Structure): Provides BPO services

Technology area (Organizational Structure): Provides Software Factory, BI and Product Support services

BPO (Type of Work): BPO services

Sw Factory (Type of Work): Software Factory services

BI (Type of Work): BI services

Support (Type of Work): Support services

Subgroups:
S1 - BPO: BPO contracts
4 People, 4 Basic Units
- BPO area
- BPO

S2 - Sw Factory: Sw Factory contracts
15 People, 4 Basic Units
- Sw Factory
- Technology area

S3 - BI: BI contracts
4 People, 3 Basic Units
- Technology area
- BI

S4 - Support: Product Support contracts
2 People, 3 Basic Units
- Support
- Technology area

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3