Organization
Organization Name: IZERTIS, S. L. U.
Organizational Unit: Software Development Projects and Maintenance Services
Appraisal Sponsor Name: Juan José Parada Vales
Lead Appraiser Name: Ramiro Carballo
Partner Name: Caelum Information & Quality Technologies, S.L.

Organizational Unit Description
Basic Units / Support Functions:
QA Support Function Group
    Gijon, Asturias Spain
Supplying Management
    Gijon, Asturias Spain
Intelligent Destination Monitoring
    Gijon, Asturias Spain
Principality of Asturias’ Public Broadcasting Company - RTPA
    Gijon, Asturias Spain
Registry of Urban Planning and Management
    Gijon, Asturias Spain
Registry of certificates of energetic efficiency
    Gijon, Asturias Spain
Maintenance of Software for Academic Management
    Gijon, Asturias Spain
Automobile Assurance Management Platform
    Gijon, Asturias Spain

Organizational Sample Size
% of people included: 58
% of projects/units included: 50
Org Scope Description: 1.- QA Support Function Group,
2.- Software Development Projects.
Supplying Management,
Registry of Urban Planning and Management,
Registry of Energy Efficiency Certifications and
Intelligent Destination Monitoring
3.- Maintenance Services.
Maintenance of Software for Academic Management,
RTPA Principality of Asturias Public Broadcasting Company and
Automobile Assurance Company website

Appraisal Description
Last Day of Appraisal Onsite: Jan 14, 2015
Appraisal Expiration Date: Jan 14, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is a unique location (Gijon), because there are no developments in Madrid. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)

Customer (Not Relevant: Customers don't influence in the methods used to develop or maintain the software, because exists only one method for all the customers. Process is not tailored. Projects are developed for different customers using the same methods, because the organization supports the economic risk of the project, and so, the organization determines the way of working. Professional Services are a kind of works that are determined by customers, but these services are excluded.)

Size: Relevant: Work is performed differently based on the size of the projects or maintenance requests. Minor changes are managed as corrective or maintenance activities, while others are considered enhances and new projects. The threshold is established in 100 hours.

Organizational Structure (Not Relevant: All projects inside the Integration and Development Department use Izertis Methodology. Software development and maintenance is only performed at Integration and Development Department. So, organizational structure is not a determining or distinguishing factor affecting the implementation or performance of work.)

Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering: software development project and service maintenance.

Sampling Factor Values: Small (Size): Small requests are defined to solve problems inside the maintenance activities of the software. A request is considered small if the estimated effort is less than 100 hours.

Large (Size): A set of product features is the base of enhancement and new development projects, developed by request of the customer. The estimated effort is more than 100 hours.

Software Project (Type of Work): Set of tasks and resources organized during a limited time in order to implement a software request.

Maintenance Service (Type of Work): Set of activities conducted to manage a continuous flow of deliveries to solve a set of requests.

Subgroups:
Development: Software Development activities in Gijon, with more than 100 hours of effort.
35 People, 9 Basic Units
- Large
- Software Project

Maintenance: Solutions delivered to customers during the life of a maintenance contract, with less than 100 hours of effort.
21 People, 5 Basic Units
- Maintenance Service
- Small

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Process Management Project Management Engineering Support
OPF
OPD
OT
OPP
OPM
PP
PMC
SAM
IPM
RSKM
QPM
REQM
RD
TS
PI
VER
VAL
CM
PPQA
MA
DAR
CAR
Maturity Level:Maturity Level 2

CMMI-SVC v1.3
Process Management Project Management Support Service Establishment and Delivery
OPD
OPF
OT
OPP
OPM
WP
WMC
REQM
SAM
CAM
IWM
RSKM
SCON
QWM
CM
MA
PPQA
DAR
CAR
SD
IRP
SST
STSM
Maturity Level:Maturity Level 2