Organization
Organization Name: Getecsa (Gestión de Tecnología Especializada)
Organizational Unit: Services Center
Appraisal Sponsor Name: Marlon Torres
Lead Appraiser Name: Enrique Morey Matos
Partner Name: ESI - European Software Institute (Tecnalia)

Organizational Unit Description
Basic Units / Support Functions:
Xekele
    Mexico City, Mexico
Quality Department
    Mexico City, Mexico
Network support
    Mexico City, Mexico
Managers
    Mexico City, Mexico
Organizational Training
    Mexico City, Mexico

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: Current portfolio includes 2 basic units. They are categorized by these types:
• Support services.
• Application Development services.
Sponsor and SCAMPI LA have considered selecting all basic units of current portfolio (2) and 3 support function groups to participate as sample for this appraisal. The reasons for this selection are provide the most number of objective evidences of the OU, and obtain a real snapshot of how all the services are being delivered.

Appraisal Description
Last Day of Appraisal Onsite: Feb 13, 2015
Appraisal Expiration Date: Feb 13, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: No, because all services are managed in the same location of Getecsa in Mexico City.)

Customer (Not Relevant: No, because it is used the same service scheme for all customers.)

Size (Not Relevant: No, because it is used the same service scheme, either big or small project.)

Organizational Structure (Not Relevant: No, because all the projects use the same service scheme, and all are managed by the Services Center.)

Type of Work: There are two types of services (work): support services and application development services.

Sampling Factor Values: Support Services (Type of Work): Includes database support projects & operating system support.

Application Development Services (Type of Work): In this type of service, improvements are developed for current applications of the client.

Subgroups:
Support Services: Includes database support projects & operating system support.
4 People, 1 Basic Units
- Support Services

Application Development Services: In this type of service, improvements are developed for current applications of the client.
2 People, 1 Basic Units
- Application Development Services

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Process Management Project Management Support Service Establishment and Delivery
OPD
OPF
OT
OPP
OPM
WP
WMC
REQM
SAM
CAM
IWM
RSKM
SCON
QWM
CM
MA
PPQA
DAR
CAR
SD
IRP
SST
STSM
Maturity Level:Maturity Level 3