Organization
Organization Name: PricewaterhouseCoopers Information Technologies (Shanghai) Co., Ltd.
Organizational Unit: Service Delivery Center, Software Development (CMM-DEV), and Application Maintenance (CMMI-SVC)
Appraisal Sponsor Name: Shawni Chen
Lead Appraiser Name: Malcom Patrick
Partner Name: Process Advantage Technology Inc.

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China
**Sensitive**
    Shanghai, China

Organizational Sample Size
% of people included: 35
% of projects/units included: 8
Org Scope Description: Software Development (CMMI-DEV):
One project (as determined by their ratios to total projects) was selected from each of the platform types (SAS, Oracle, IMAT, ADT) with an additional project from Oracle, which represents the larger number of projects.
Application Maintenance (CMMI-SVC)
All of the maintenance groups use the same processes; one represents this subgroup with a second group selected to provide additional opportunities to identify process issues or strengths.

Appraisal Description
Last Day of Appraisal Onsite: Apr 10, 2015
Appraisal Expiration Date: Apr 10, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All SDC development and maintenance work is in Shanghai)

Customer (Not Relevant: SDC processes are the same for all customers)

Size (Not Relevant: The same processes are used for all sized projects)

Organizational Structure: SDC development is organized into departments by domain: SAP, Oracle, IMAT, ADT. The development departments have their own PPB’s and some of their own processes. The maintenance services departments use the same processes and service data, e.g. for their estimation, PPB's, and PPM's.

Type of Work: Development work uses different processes from maintenance services

Sampling Factor Values: SAP (Organizational Structure): ERP development work done in the SAP environment

Oracle (Organizational Structure): ERP development done in Oracle

IMAT (Organizational Structure): Non-ERP development work done in IMAT

ADT (Organizational Structure): Non-ERP development done in ADT

Services (Organizational Structure): Service work is managed by relevant platform departments

Development (Type of Work): Development of software based on customer requirements

Maintenance Services (Type of Work): Support for customers' use of applications, including problem solving, reporting, resolution

Subgroups:
SAP: Development in the SAP environment
59 People, 12 Basic Units
- SAP
- Development

Oracle: Oracle development
115 People, 31 Basic Units
- Development
- Oracle

IMAT: Development in IMAT
49 People, 20 Basic Units
- IMAT
- Development

ADT: Development in ADT
100 People, 20 Basic Units
- Development
- ADT

App Maintenance: Support services for application users
24 People, 9 Basic Units
- Maintenance Services
- Services

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 5

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 5