Organization
Organization Name: Reston Consulting Group, Inc. (dba RCG, Inc.)
Organizational Unit: Federal Software Development and Services Group
Appraisal Sponsor Name: Rex Calliflower
Lead Appraiser Name: Dean Rock
Partner Name: GMS Registrar Ltd.

Organizational Unit Description
Basic Units / Support Functions:
Quality Assurance
    Herndon, VA United States
Remedy Development
    Herndon, VA United States
Configuration Management
    Herndon, VA United States
Service Desk – Call Monitoring
    Herndon, VA United States

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: The organization scope is defined within the Department of Treasury for software development and a staffing a Service Help Desk for call monitoring.

Appraisal Description
Last Day of Appraisal Onsite: Sep 18, 2015
Appraisal Expiration Date: Sep 18, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Herndon, VA)

Customer (Not Relevant: There is one type of customer, Department of Treasury.)

Size (Not Relevant: Relatively Same Size)

Organizational Structure (Not Relevant: Same Organization structure)

Type of Work: Project Management, Software Development Waterfall, Service Desk

Sampling Factor Values: Development (Type of Work): provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite.

Services (Type of Work): provide service desk and call monitoring to gain valuable information about the customer

Subgroups:
SubGroup Federal Service Desk and Call Monitoring: The Treasury Department, has procured consulting services of Reston Consulting Group (RCG), Inc., to provide service desk and call monitoring to gain valuable information about our Treasury customer, to identify training opportunities and to ensure continuous improvement of service. Call monitoring is a vital tool used to make accurate, timely and informed business decisions.
3 People, 1 Basic Units
- Services

SubGroup Federal Remedy Development: The Reston Consulting Group (RCG) provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite. The Remedy Development project includes application development, bug fixes and enhancements for the Remedy application.
4 People, 1 Basic Units
- Development

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 2

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 2