Organization
Organization Name: Mahindra & Mahindra Financial Services Limited
Organizational Unit: Non-Banking Financial Services in India
Appraisal Sponsor Name: Vinay Deshpande
Lead Appraiser Name: Rajesh Naik
Partner Name: QAI India Ltd

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Jaipur, Rajasthan India
**Sensitive**
    Bhopal, Madhya Pradesh India
**Sensitive**
    Jaipur, Rajasthan India
**Sensitive**
    Lucknow, Uttar Pradesh India
**Sensitive**
    Ranchi, Jharkhand India
**Sensitive**
    Raipur, Chhattisgarh India
**Sensitive**
    Cochin, Kerala India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
**Sensitive**
    Lucknow, Uttar Pradesh India
**Sensitive**
    Cochin, Kerala India
**Sensitive**
    Ahmedabad, Gujarat India
**Sensitive**
    Rajkot, Gujarat India
**Sensitive**
    Patna, Bihar India
**Sensitive**
    Bhopal, Madhya Pradesh India
**Sensitive**
    Bangalore, Karnataka India
**Sensitive**
    Hubli, Karnataka India

Organizational Sample Size
% of people included: 21
% of projects/units included: 24
Org Scope Description: Employees of MMFSL, represented by 18 sampled basic units and 4 relevant support groups.

Appraisal Description
Last Day of Appraisal Onsite: Sep 30, 2015
Appraisal Expiration Date: Sep 30, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: People CMM v2.0
Sampling Summary
Sampling Factors: Location: The locations for MMFSL can be divided into (1) HO-Mumbai (2) CG1 and (3) CG2

Customer (Not Relevant: This organization handles consumers (public), as it provides financial services to individuals. There are thousands of customers, and customers do not influence the people related processes. Hence "customer" as a sampling factor is not relevant.)

Size (Not Relevant: The people related practices are independent of the size of the Basic Units. Hence this factor is not relevant.)

Organizational Structure (Not Relevant: This is subsumed in the factor 'type of work'. The organization structure is also aligned to the 'Locations'.)

Type of Work: Essentially the work is divided into 3 types (1) Corporate (2) Zonal (3) Regional

Sampling Factor Values: Mumbai (Location): The city of Mumbai where the Head Office is located.

CG1 (Location): Zonal and Regional Offices located in the North and West.

CG2 (Location): Zonal and Regional Offices located in the South and East.

Corporate Work (Type of Work): Design of new products and services, and driving, assisting and monitoring the zonal and regional operations.

Zonal Work (Type of Work): Supporting the regional operations, monitoring the regional operations and driving campaigns, and handling partnerships.

Regional Work (Type of Work): Acquiring customers, disbursing loans, accounting, and collections.

Subgroups:
Mumbai-Corporate Work: Basic units in the Mumbai offices doing corporate work.
273 People, 7 Basic Units
- Mumbai
- Corporate Work

CG1-Zonal Work: Zonal Office teams in Country Group 1
29 People, 4 Basic Units
- Zonal Work
- CG1

CG2-Zonal Work: Zonal Office teams in Country Group 2
27 People, 4 Basic Units
- CG2
- Zonal Work

CG1-Regional Work: Regional teams in Country Group 1
7192 People, 32 Basic Units
- Regional Work
- CG1

CG2-Regional Work: Regional teams in Country Group 2
7055 People, 40 Basic Units
- CG2
- Regional Work

Model Scope and Appraisal Ratings
People CMM v2.0
Level 2 Level 3 Level 4 Level 5
Staffing
Communication & Coordination
Work Environment
Performance Management
Training & Development
Compensation
Competency Analysis
Workforce Planning
Competency Development
Career Development
Competency-Based Practices
Workgroup Development
Participatory Culture
Competency Integration
Empowered Workgroups
Competency-Based Assets
Quantitative Performance Management
Organizational Capability Management
Mentoring
Continuous Capability Improvement
Organizational Performance Alignment
Continuous Workforce Innovation
Maturity Level:Maturity Level 3