Organization
Organization Name: DNW ADMINISTRACION Y CONTABILIDAD, S.A. DE C.V. (DyNet)
Organizational Unit: IT Implementation and Technical Support Services
Appraisal Sponsor Name: Pablo Ramirez Alvarado
Lead Appraiser Name: Alma Patricia GutiƩrrez Robles
Partner Name: Qualtop, S.A. de C.V.

Organizational Unit Description
Basic Units / Support Functions:
Project HBO
    Mexico City, Mexico
Project VE POR MAS
    Mexico City, Mexico
QA Group
    Guadalajara, Jalisco Mexico
Network Operations Center (NOC)
    Guadalajara, Jalisco Mexico
Project BODESA
    Guadalajara, Jalisco Mexico
Project GRUPO MODELO
    Mexico City, Mexico

Organizational Sample Size
% of people included: 50
% of projects/units included: 31
Org Scope Description: 5 basic units are being appraised, as well as the QA support function.
Basic units were randomly selected.

Appraisal Description
Last Day of Appraisal Onsite: Dec 09, 2015
Appraisal Expiration Date: Dec 09, 2018
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: The Company has hired people in two locations (Mexico City and Guadalajara), but the way work is performed is not affected by this fact because the same processes are followed, and all projects are managed from Guadalajara.)

Customer (Not Relevant: Only commercial customers.)

Size (Not Relevant: All projects/services have small teams (up to 3 people). Project/service complexity affects duration, not the way work is performed.)

Organizational Structure (Not Relevant: All work is reported to the Engineering Manager.)

Type of Work: Two types of work: (1) IT implementation; (2) Technical support.

Sampling Factor Values: IT Implementation (Type of Work): Deployment of IT solutions.

Technical Support (Type of Work): Customer support delivery.

Subgroups:
IT Projects: Projects to deploy IT solutions, such as connectivity, communications, and security.
10 People, 15 Basic Units
- IT Implementation

NOC: The Network Operations Center (or NOC) is responsible to provide customer support to clients with valid service policies.
1 People, 1 Basic Units
- Technical Support

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 2