Organization
Organization Name: HCL Services Limited
Organizational Unit: Integrated Managed Services (IMS) & Multi Vendor Technology Services (MVTS)
Appraisal Sponsor Name: Anand Prakash
Lead Appraiser Name: Vinit Maheshwari
Partner Name: Maverick Quality Advisory Services Pvt. Ltd.

Organizational Unit Description
Basic Units / Support Functions:
India Today
    Noida, UP India
HDFC
    Noida, UP India
ITOC
    Puducherry, Puducherry India
ITC Hotels
    Noida, UP India
Service continuity team
    Noida, UP India
    Puducherry, Puducherry India
Procurement function
    Noida, UP India
    Puducherry, Puducherry India
Pre sales and sales function
    Noida, UP India
    Puducherry, Puducherry India
Medanta
    Noida, UP India
TPDDL
    Noida, UP India
Sundaram Asset Management
    Noida, UP India
IIM
    Noida, UP India
Delivery excellence group and service quality assurance group
    Noida, UP India
    Puducherry, Puducherry India
HR function
    Noida, UP India
    Puducherry, Puducherry India

Organizational Sample Size
% of people included: 64
% of projects/units included: 57
Org Scope Description: Basic units involving infrastructure management services are included in appraisal scope. Following basic units have been sampled for appraisal from Noida and Puducherry Locations
Medanta
ITC Hotels
India Today
TPDDL
ITOC
Sundaram Asset Management
HDFC
IIM

Appraisal Description
Last Day of Appraisal Onsite: Jan 12, 2016
Appraisal Expiration Date: Jan 12, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location: There are two locations - Noida and Puducherry

Customer (Not Relevant: all customers are commercial)

Size: There are large and small basic units depending upon number of FTEs

Organizational Structure (Not Relevant: all basic units follow same organizational structure)

Type of Work: there are following types of work - Onsite IMS, Remote IMS , onsite and remote IMS, IMS + MVTS, Onsite IMS+ MVTS + Remote

Sampling Factor Values: Puducherry (Location): Puducherry location providing remote services

Noida (Location): Noida location managing IMS and MVTS services

large (Size): Basic units having >= 25 FTEs

small (Size): Basic units having < 25 FTEs

Onsite IMS (Type of Work): basic units involving onsite infrastructure management services

Remote IMS (Type of Work): basic units providing Remote infrastructure management services

Onsite and Remote IMS (Type of Work): Basic units involving Onsite and Remote infrastructure management services

Onsite IMS including MVTS (Type of Work): Basic units involving Onsite IMS including MVTS services

Onsite IMS including remote and MVTS (Type of Work): Basic units involving Onsite IMS including remote and MVTS

Subgroups:
SG1: Remote IMS ,large, Puducherry
33 People, 1 Basic Units
- Puducherry
- Remote IMS
- large

SG2: Onsite IMS, Noida, large
200 People, 4 Basic Units
- large
- Onsite IMS
- Noida

SG3: Onsite IMS , Noida, small
25 People, 2 Basic Units
- Noida
- Onsite IMS
- small

SG4: Onsite including MVTS(multi vendor technology support) large
100 People, 2 Basic Units
- large
- Onsite IMS including MVTS
- Noida

SG5: Onsite IMS including remote and MVTS
50 People, 3 Basic Units
- Noida
- Onsite IMS including remote and MVTS
- small

SG6: Onsite and Remote IMS, small, Noida
40 People, 2 Basic Units
- small
- Noida
- Onsite and Remote IMS

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3