Organization
Organization Name: Certified Technical Experts, Inc.
Organizational Unit: Services Division
Appraisal Sponsor Name: Keith Ellis
Lead Appraiser Name: Rajendra Khare
Partner Name: DQS Certification India Private Limited

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Montgomery, Albama United States
**Sensitive**
    Montgomery, Alabama United States
**Sensitive**
    Montgomery, Alabama United States
**Sensitive**
    Montgomery, Alabama United States
**Sensitive**
    Montgomery, Alabama United States
**Sensitive**
    Montgomery, Alabama United States

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: The scope of evaluation covering all four main software projects and related processes of the OU ( Certified Technical Expert, Inc., Services Division) that carry out specific requirements-based services delivery including work management, design, development & maintenance, quality management and supplier management.

Appraisal Description
Last Day of Appraisal Onsite: Aug 26, 2016
Appraisal Expiration Date: Aug 26, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC+SSD v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. CTE Standard process methodology is followed.)

Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)

Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)

Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)

Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solutions Services (2) IT Support Services. Wherever required standard processes are tailored to prepare the project defined process.

Sampling Factor Values: Solutions Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions.

Support Services (Type of Work): The process is to provide IT Support and Logistics Support Services to its customer

Subgroups:
Software Solutions Services: The process is to provide design, development & maintenance services to its customers for software solutions
14 People, 3 Basic Units
- Solutions Services

IT Support Services: The process is to provide IT Support and Logistics Support Services to its customer
4 People, 1 Basic Units
- Support Services

Model Scope and Appraisal Ratings
CMMI-SVC+SSD v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SSD
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3