Organization
Organization Name: Phacil, Inc.
Organizational Unit: National Forest Service Engineering and Services
Appraisal Sponsor Name: Mehdi Cherqaoui
Lead Appraiser Name: Richard Bechtold
Partner Name: Abridge Technology

Organizational Unit Description
Basic Units / Support Functions:
BU#02 OIS
    Denver, CO United States
BU#04 ESB
    Denver, CO United States
BU#06 Training and End User Support
    Denver, CO United States
SF#01 Quality Assurance
    Denver, CO United States
SF#03 Training
    Denver, CO United States
BU#01 ROSS
    Denver, CO United States
BU#03 NAP
    Denver, CO United States
BU#05 Minor System Improvements
    Denver, CO United States
BU#07 Help Desk
    Denver, CO United States
SF#02 Process Improvement
    Denver, CO United States
SF#04 Supplier Management
    Denver, CO United States

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: The scope of this appraisal is the group at Phacil that performs program, personnel management, software development and enhancements, process improvements, and Tier 3 help desk development and support for the Resource Ordering and Status System (ROSS).

Appraisal Description
Last Day of Appraisal Onsite: Jun 24, 2016
Appraisal Expiration Date: Jun 24, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC+SSD v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Due to the legacy nature of some of the tasks, some resources are located in other areas besides the main location in Denver CO. However, these are nonetheless integrated team members and their location does not have a notable distinguishing effect on process implementation and performance.)

Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)

Size (Not Relevant: Generally, the size of the effort or task order request does not significantly influence how processes are implemented and performed. This is a comparatively small group that works from the same set of organizationally standard processes and assets.)

Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore organizational structure does not cause significant variations in the performance of processes.)

Type of Work: Generally, the type of work requested by the customer organization can be viewed as either service-intensive (such as help desk related requests and efforts) or development intensive (such as new development and major legacy upgrades). This can noticeably influence which processes are most prevalent and how they are performed.

Sampling Factor Values: Development-Intensive (Type of Work): Efforts are considered development-intensive when the primary focus is on new systems development, or on significant efforts relating to upgrading legacy systems.

Service-Intensive (Type of Work): Efforts are considered service-intensive when originating via the help-desk environment, and when generally performed, tracked, and controlled and otherwise highly influenced by the help-desk related systems and processes.

Subgroups:
Development-Intensive: Efforts are considered development-intensive when the primary focus is on new systems development, or on significant efforts relating to upgrading legacy systems.
8 People, 4 Basic Units
- Development-Intensive

Service-Intensive: Efforts are considered service-intensive when originating via the help-desk environment, and when generally performed, tracked, and controlled and otherwise highly influenced by the help-desk related systems and processes.
4 People, 3 Basic Units
- Service-Intensive

Model Scope and Appraisal Ratings
CMMI-SVC+SSD v1.3
Process Management Project Management Support Service Establishment and Delivery
OPD
OPF
OT
OPP
OPM
WP
WMC
REQM
SAM
CAM
IWM
RSKM
SCON
QWM
CM
MA
PPQA
DAR
CAR
SD
IRP
SSD
SST
STSM
Maturity Level:Maturity Level 3