Organization
Organization Name: Ricoh India Limited
Organizational Unit: Government SI,DPO and MDS Departments
Appraisal Sponsor Name: Rajiv Bhatia
Lead Appraiser Name: Vinit Maheshwari
Partner Name: Maverick Quality Advisory Services Pvt. Ltd.

Organizational Unit Description
Basic Units / Support Functions:
FCI
    New Delhi, Delhi India
WTL
    New Delhi, Delhi India
EnY
    New Delhi, Delhi India
ERNET
    New Delhi, Delhi India
UCO Solutions
    New Delhi , Delhi India
Sales function
    New Delhi, Delhi India
L&D function
    New Delhi, Delhi India
DOP
    New Delhi, Delhi India
Dr. Agarwal
    New Delhi, Delhi India
Kotak
    New Delhi, Delhi India
Shell
    New Delhi, Delhi India
IOCL
    New Delhi, Delhi India
SCM function
    New Delhi, Delhi India
PEG/QA
    New Delhi, Delhi India

Organizational Sample Size
% of people included: 76
% of projects/units included: 62
Org Scope Description: Selected basic units for appraisal are
Dr. Agarwal
Kotak
EnY
Shell
ERNET
FCI
IOCL
UCO Solution
DOP
WTL

Appraisal Description
Last Day of Appraisal Onsite: Aug 30, 2016
Appraisal Expiration Date: Aug 30, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is one location in appraisal scope)

Customer: There are two types of customers - government and commercial

Size (Not Relevant: There is no differentiation in processes by number of staff. However; there is difference by type of work)

Organizational Structure: There are three departments - Government SI, MDS and DPO

Type of Work: There are three types of work -document processing , managed document services and system integration service deliveries

Sampling Factor Values: Government (Customer): Government customer

Commercial (Customer): Commercial customer

MDS (Organizational Structure): MDS department

DPO (Organizational Structure): DPO department

Government SI (Organizational Structure): Government SI department

Managed document services (Type of Work): Managed document services related work

Document processing (Type of Work): Document processing related work

System Integration (Type of Work): System Integration services

Subgroups:
SG1: MDS department , managed document services and commercial customers
55 People, 7 Basic Units
- Commercial
- MDS
- Managed document services

SG2: Government customers , Document processing , DPO department
5 People, 2 Basic Units
- Document processing
- Government
- DPO

SG3: Government customers, Government SI Department ,System Integration
20 People, 7 Basic Units
- Government SI
- Government
- System Integration

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3