Organization
Organization Name: Tecnología de Gestión y Comunicación S.A. de C.V.
Organizational Unit: Customer Services
Appraisal Sponsor Name: Carlos Lopez
Lead Appraiser Name: Jose Enrique Perez
Partner Name: Software Industry Excellence Center de Mexico SC

Organizational Unit Description
Basic Units / Support Functions:
DBA Remote
    Chihuahua, Chihuahua Mexico
CM Support Staff
    Chihuahua, Chihuahua Mexico
Maintenance
    Chihuahua, Chihuahua Mexico
PPQA Staff
    Chihuahua, Chihuahua Mexico

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: The organization unit provides two services to its customers: TGC Products Maintenance and DBA Remote support. One basic unit is selected from the Maintenance service and one basic unit from the DBA remote service.

Appraisal Description
Last Day of Appraisal Onsite: Nov 04, 2016
Appraisal Expiration Date: Nov 04, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is only one location.)

Customer (Not Relevant: No changes to the service processes due to the type of customer.)

Size (Not Relevant: Service processes do not change according to the size of the service.)

Organizational Structure (Not Relevant: There are only two service departments in the organization: Maintenance and DBA Remote, the differences in processes are considered in the type of work.)

Type of Work: Customer Requirements and Service Delivery processes change according to the type of work.

Sampling Factor Values: Maintenance (Type of Work): Maintenance Service

Configuration (Type of Work): Application Configuration Support

Subgroups:
Maintenance: Provides support on TGC software products. Also, corrects small defects on the applications and reports improvements to products.
15 People, 1 Basic Units
- Maintenance

DBA Remote: Provides support on the configuration and management of Operating Systems, Oracle Data Base Administrators and Oracle Applications required to execute TGC software products.
6 People, 1 Basic Units
- Configuration

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 2