Organization
Organization Name: Ricoh India Limited
Organizational Unit: IT Services Division
Appraisal Sponsor Name: SUBHANKAR LAHIRI
Lead Appraiser Name: Vinit Maheshwari
Partner Name: Maverick Quality Advisory Services Pvt. Ltd.

Organizational Unit Description
Basic Units / Support Functions:
Ricoh ERP Maintenance
    New Delhi, Delhi India
RicohDocs Development – Crescendo
    New Delhi, Delhi India
Sales function
    New Delhi, Delhi India
Training function
    New Delhi, Delhi India
Ricoh Internal Support Program
    New Delhi, Delhi India
RicohDocs development – TOTO
    New Delhi, Delhi India
RicohDocs Upgrade 3.0
    New Delhi, Delhi India
EPG/QA
    New Delhi, Delhi India
SCM function
    New Delhi, Delhi India

Organizational Sample Size
% of people included: 92
% of projects/units included: 83
Org Scope Description: Basic units involving software development and maintenance have been sampled for appraisal
Selected basic units are
RicohDocs Development - TOTO
RicohDocs Development – Crescendo
RicohDocs upgrade 3.0
Ricoh Internal Support Program
Ricoh ERP Maintenance

Appraisal Description
Last Day of Appraisal Onsite: Dec 23, 2016
Appraisal Expiration Date: Dec 23, 2019
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is only one location in appraisal scope)

Customer: There are two types of customers - Internal and commercial

Size (Not Relevant: All projects are similar in size in terms of number of staff)

Organizational Structure (Not Relevant: all projects follow same uniform organizational structure)

Type of Work: There are two types of work - software development and maintenance

Sampling Factor Values: Commercial (Customer): Corporate customers

Internal (Customer): Internal Ricoh users

development (Type of Work): software development and enhancement projects

Maintenance (Type of Work): software maintenance involving change requests

Subgroups:
SG1: Commercial software development
18 People, 4 Basic Units
- Commercial
- development

SG2: Internal development
7 People, 1 Basic Units
- development
- Internal

SG3: Internal Maintenance
6 People, 1 Basic Units
- Internal
- Maintenance

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 5