Organization
Organization Name: Writer Business Services Private Limited
Organizational Unit: Secure Storage Services, Business Process Services and Digital Solutions
Appraisal Sponsor Name: Satyamohan Yanambaka
Lead Appraiser Name: Mangesh Katalkar
Partner Name: KPMG

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Bangalore, Karnataka India
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
Quality Assurance Group
    Navi Mumbai, Maharashtra India
    Mumbai, Maharashtra India
    Bangalore, Karnataka India
Procurement Group
    Navi Mumbai, Maharashtra India
    Mumbai, Maharashtra India
    Bangalore, Karnataka India
**Sensitive**
    Bangalore, Karnataka India
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Mumbai, Maharashtra India
Process Engineering Group
    Navi Mumbai, Maharashtra India
    Mumbai, Maharashtra India
    Bangalore, Karnataka India
Training Group
    Navi Mumbai, Maharashtra India
    Mumbai, Maharashtra India
    Bangalore, Karnataka India

Organizational Sample Size
% of people included: 66
% of projects/units included: 77
Org Scope Description: Business Process Services, Secure Storage Services and Digital Solutions
Support Groups: Process Engineering Group, Quality Assurance Group, Training Group, Procurement Group

7 work groups/basic units selected out of 9 work groups/ basic units covering Mumbai, Navi Mumbai and Bangalore locations.

Appraisal Description
Last Day of Appraisal Onsite: Apr 05, 2019
Appraisal Expiration Date: Apr 05, 2022
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Three locations but utilizes standard process defined at organization level and accounted for by Type of work. Work groups are executed with team based in one location, or in multi-location distribution considering the work group needs, however, processes/quality management system implemented are common in any of the situations.)

Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)

Size (Not Relevant: Work group/basic unit are of size that ranges from 6 to 120 persons accounted for by Organizational Structure and type of work.)

Organizational Structure: SSS, BPS, DS verticals/divisions are depicted on an organization chart. Work group/basic units come from two different units/divisions of Writer Business Services Private Limited. Process areas affected are Work Management, Service Establishment and Delivery process areas.

Type of Work: Work is performed differently based on the type of work i.e. Secured Storage and Retrieval services, Logistics Services, Business Process Services, Digital Solutions services. Process areas affected are Work Management, Service Establishment and Delivery process areas.

Sampling Factor Values: SSS Vertical (Organizational Structure): Secure Storage Services (SSS) Vertical provides record management system includes indexing, packing, pickup, storage, retrieval to shredding services day after day and Secure Vault & Storage Services with focus on BFSI domain.

BPS Vertical (Organizational Structure): Business Process Services (BPS) Vertical is managing and executing business operations covering activities such as Inward, Outward, Digitization & Indexing, Data Entry/Data Processing, Quality Check with focus on BFSI domain.

DS Vertical (Organizational Structure): Digital Solutions (DS) Vertical is offering software solutions for Enterprise Content Management and Healthcare segment covering activities such as implementation and production support.

Secured Storage and Retrieval services (Type of Work): Secured Storage and Retrieval services covers high value documents, media stored in compactors in the Media Room are known as CAT-A Records, media storage respectively; high value documents stored in compactors in the CAT-B Rooms (without A/c) are known as CAT-B Records and documents stored in racking area (without A/c) are known as Normal storage.

Logistics Services (Type of Work): Logistics services covers packing, pick up and transportation of high value documents.

Business Process Services (Type of Work): Business Process Services covers offerings such as Customer Onboarding, CKYC, KYC, Mailroom Services, Liability/Asset processing, ECS/ACH Mandate management, Underwriting Support, Content management.

Digital Solutions Services (Type of Work): Digital Solutions Services covers software product support of HIMS and ECM product implementation and support services such as bug fixing, support queries

Subgroups:
SG1: Secured Storage and Retrieval services from Secure Storage Services
148 People, 2 Basic Units
- SSS Vertical
- Secured Storage and Retrieval services

SG2: Logistics Services from Secured Storage Services
177 People, 2 Basic Units
- Logistics Services
- SSS Vertical

SG3: Business Process Services
110 People, 3 Basic Units
- BPS Vertical
- Business Process Services

SG4: Software Product Support Services for Digital Solutions
15 People, 2 Basic Units
- Digital Solutions Services
- DS Vertical

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 5