Organization
Organization Name: OptumServe Technology Services, Inc.
Organizational Unit: Software Development Projects
Appraisal Sponsor Name: Karlton Kim , Nitin Matta
Lead Appraiser Name: Eugene McGuire
Partner Name: ProcessWorks Inc.

Organizational Unit Description
Basic Units / Support Functions:
One PI
    Baltimore, MD United States
EDCAPS
    Washington, DC United States
Quality Management Organization
    Columbia, MD United States
    Baltimore, MD United States
    Washington, DC United States
DSH
    Columbia, MD United States
EIDM
    Columbia, MD United States
Program Management Office (PMO)
    Columbia, MD United States

Organizational Sample Size
% of people included: 85
% of projects/units included: 80
Org Scope Description: Four projects are in scope
DSH
EDCAPS
EIDM
One PI

Appraisal Description
Last Day of Appraisal Onsite: Mar 02, 2017
Appraisal Expiration Date: Mar 02, 2020
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
Sampling Summary
Sampling Factors: Location: Systems and software development and maintenance project work is performed at QSSI sites in Columbia and Baltimore, MD. One project is conducted at a customer site. Some differences in process implementation were observed based on project location.

Customer (Not Relevant: The organizational unit provides systems and software development and maintenance project work for US Government agencies. No differences in process implementation were noted.)

Size (Not Relevant: All projects regardless of size use the same processes and templates with no significant differences in implementation.)

Organizational Structure (Not Relevant: All projects operate under the Program Delivery business unit and report to the same senior management.)

Type of Work (Not Relevant: All projects perform systems and software development and maintenance project work using the organization’s standard processes, and templates, appropriately tailored, with no differences in implementation.)

Sampling Factor Values: Off-Site (Location): Projects conducted at QSSI office locations

On-Site (Location): Projects conducted at a customer location.

Subgroups:
QSSI Sites: Projects conducted at QSSI offices
438 People, 4 Basic Units
- Off-Site

Customer Site: Projects conducted at a customer location
47 People, 1 Basic Units
- On-Site

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 4