Organization
Organization Name: Writer Business Services Private Limited
Organizational Unit: Secure Storage Services and Business Process Services
Appraisal Sponsor Name: Satyamohan Yanambaka
Lead Appraiser Name: Mangesh Katalkar
Partner Name: KPMG

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Navi Mumbai, Maharashtra India
Quality Assurance Group
    Mumbai, Maharashtra India
    Navi Mumbai, Maharashtra India
Configuration Management
    Mumbai , Maharashtra India
    Navi Mumbai, Maharashtra India
**Sensitive**
    Navi Mumbai, Maharashtra India
**Sensitive**
    Navi Mumbai, Maharashtra India
Process Engineering Group
    Mumbai, Maharashtra India
    Navi Mumbai, Maharashtra India
Training Group
    Mumbai, Maharashtra India
    Navi Mumbai, Maharashtra India
Procurement Group
    Mumbai, Maharashtra India
    Navi Mumbai, Maharashtra India

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: Category A and Category B type Secure Storage Services and Business Process Services

Support Groups: Process Engineering Group, Quality Assurance Group, Training Group, Configuration Management Group, Procurement Group

5 work groups/basic units selected out of 5 work groups/basic units.

Appraisal Description
Last Day of Appraisal Onsite: Jun 14, 2017
Appraisal Expiration Date: Jun 14, 2020
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Two locations but the same set of standard processes are being used across locations. Support groups are operating from both locations i.e. Mumbai and Navi Mumbai. Work is not performed differently across different locations. This has no bearing on process execution.)

Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)

Size (Not Relevant: Work group/basic unit are of size that ranges from 8 to 67 persons accounted for by Organizational Structure and type of work.)

Organizational Structure: SSS, BPS verticals/divisions are depicted on an organization chart. Work group/basic units come from two different units/divisions of Writer Business Services Private Limited. Process areas affected are Work Management, Service Establishment and Delivery process areas.

Type of Work: Work is performed differently based on the type of work i.e. Category A Type Secured Storage, Category B Type Secured Storage, Business Process Services. Process areas affected are Work Management, Service Establishment and Delivery process areas.

Sampling Factor Values: SSS Vertical (Organizational Structure): Secure Storage Services (SSS) Vertical provides record management system includes indexing, packing, storage, retrieval to shredding services day after day and Secure Vault & Storage Services with focus on BFSI domain.

BPS Vertical (Organizational Structure): Business Process Services (BPS) Vertical is managing and executing business operations covering activities such as Inward, Outward, Digitization & Indexing, Data Entry/Data Processing, Quality Check with focus on BFSI domain.

Category A Type Secured Storage (Type of Work): High value documents, Stored in Compactors in the Media Room are known as CAT-A Records. Home Mortgage Loan Original documents etc are stored at file level in the CAT-A Storage. The Storage is charged at file level.

Category B Type Secured Storage (Type of Work): High value documents Stored in Compactors in the CAT-B Rooms (without A/c) are known as CAT-B Records. Home Mortgage Loan Original documents etc. are stored at file level in the CAT-B Storage. The Storage is charged at file level.

Business Process Services (Type of Work): Business Process Services covers offerings such as Customer Onboarding, Mailroom Services, Liability/Asset processing, ECS/ACH Mandate management.

Subgroups:
SG1: Category A Type Secured Storage from Secure Storage Services
16 People, 2 Basic Units
- SSS Vertical
- Category A Type Secured Storage

SG2: Category B Type Secured Storage from Secure Storage Services
14 People, 1 Basic Units
- Category B Type Secured Storage
- SSS Vertical

SG3: Business Process Services
112 People, 2 Basic Units
- BPS Vertical
- Business Process Services

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3