Organization
Organization Name: SoftManagement S.A.
Organizational Unit: - Software Development Unit. - Architecture and Innovation Service Unit. - Product’s Support and Internal Testing Service Unit.
Appraisal Sponsor Name: Adriana Lucia Falla Lozano
Lead Appraiser Name: Jose Luis Iparraguirre
Partner Name: IAL Software Engineering, S.A.

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia
**Sensitive**
    Bogota, Bogota D.C. Colombia

Organizational Sample Size
% of people included: 64
% of projects/units included: 50
Org Scope Description: The OU is made up of the development projects accomplished by SoftManagement, the services for supporting delivered products, either resulting from projects, or form the current SoftManagement’s product catalogue, and the internal services for testing the products developed and developing the architectures of products, as represented by the sample of 8 Basic Units and 3 Support Functions in the scope of the appraisal.

Appraisal Description
Last Day of Appraisal Onsite: Nov 17, 2017
Appraisal Expiration Date: Nov 17, 2020
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All the units considered in the scope of the project are based on the same location, using the same office facilities in Bogotá.)

Customer (Not Relevant: No tailoring in place other than using customer templates for the following documents: Project Requirements, Use Case Description, and Design documents. The documents are in all cases generated through specific templates on top of Enterprise Architect.)

Size: Development projects following a complete life cycle are classified according to its size, resulting in different baselines.

Organizational Structure (Not Relevant: Structure is common for all the projects and services delivered)

Type of Work: This point segregates the two main types of activities addressed by SoftManagement, Development Projects and Managed Services.

Development Cycle: Development projects are classified according to the life cycle followed, with the complete scope under the responsibility of SoftManagement, and with abbreviated life cycles, in the case of AM contracts.

Type of Service: This point segregates the three types of services considered at SoftManagement: Architecture and Testing for internal projects and External Support for products in the current portfolio of the company.

Sampling Factor Values: Large (Size): Development projects using a complete life cycle, larger than 7.000 m*h.

Average (Size): Development projects using a complete life cycle, smaller than 7.000 m*h.

Development (Type of Work): Development projects.

Services (Type of Work): Managed services delivered either to internal, or to external customers.

Complete Life Cycle (Development Cycle): Development projects with the complete life cycle under the responsibility of SoftManagement.

Abbreviated Life Cycle (Development Cycle): Development projects for implementing AM contracts.

Architecture (Type of Service): Internal service for developing product architectures and implementing Requirements peer reviews.

Testing (Type of Service): Internal service for testing products developed within the scope of internal projects.

Support (Type of Service): External service for products in the current portfolio of the company.

Subgroups:
1.DEV.CLC.AVG: Development projects for implementing turnkey solutions. Size of the projects is smaller than 7.000 m*h.
17 People, 7 Basic Units
- Average
- Development
- Complete Life Cycle

2.DEV.CLC.LARGE: Development projects for implementing turnkey solutions. Size of the projects is larger than 7.000 m*h.
7 People, 1 Basic Units
- Complete Life Cycle
- Development
- Large

3.DEV.ALC: Development projects for implementing AM contracts with some of the phases of the life cycle implemented with strong involvement of the end customer.
11 People, 3 Basic Units
- Development
- Abbreviated Life Cycle

4.SVC.SUP: Product’s support services for end users of the product, including the evolution of the products, bug fixing and final user support.
9 People, 3 Basic Units
- Services
- Support

5.SVC.ARQ: Internal services for supporting services with the development of product architectures and implementing Requirements Peer Reviews
3 People, 1 Basic Units
- Architecture
- Services

6.SVC.TEST: Internal service for supporting projects with the functional testing phase.
4 People, 1 Basic Units
- Services
- Testing

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 5

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 5