Organization
Organization Name: INFORMATICA ELECTORAL S.C. (ie-Soluciones)
Organizational Unit: Business Process Outsourcing (BPO)
Appraisal Sponsor Name: Jesus Crespo
Lead Appraiser Name: Alma Patricia Gutiérrez Robles
Partner Name: Qualtop, S.A. de C.V.

Organizational Unit Description
Basic Units / Support Functions:
Process Group
    Culiacan, Sinaloa Mexico
Training Group
    Culiacan, Sinaloa Mexico
Customer Support 2017
    Culiacan, Sinaloa Mexico
QA Group
    Culiacan, Sinaloa Mexico

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: One basic unit is to be appraised, as well as all support functions:
• Customer Support 2017
• Process Group
• QA Group
• Training Group

Appraisal Description
Last Day of Appraisal Onsite: Sep 01, 2017
Appraisal Expiration Date: Sep 01, 2020
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: The only location for the company is Culiacan (in the state of Sinaloa, Mexico).)

Customer (Not Relevant: The company serves external customers (commercial customers or government). In all cases the delivery is given according to a policy, therefore the customer type does not affect the way work is performed.)

Size (Not Relevant: Work is managed by time periods, therefore basic units are always the same size. Also, the team involved in the organizational unit is small.)

Organizational Structure (Not Relevant: All work performed by the organizational unit is supervised by the BPO Manager.)

Type of Work (Not Relevant: The only type of work in the scope is technical support.)

Type of Service: Services delivered by the organizational unit.

Sampling Factor Values: Technical Support Service (Type of Service): All services delivered by the organizational unit.

Other Services (Type of Service): Null value.

Subgroups:
Subgroup 1: Related to delivering technical support to customers. This service is also known as "Business Process Outsourcing". This group provides assistance to users of the company's technology software solutions.
4 People, 1 Basic Units
- Technical Support Service

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3