Organization
Organization Name: IBM Global Business Services
Organizational Unit: US Public Service, Service Solutions Group
Appraisal Sponsor Name: Donna McCullough
Lead Appraiser Name: Karen McKeown
Partner Name: ProcessWorks Inc.

Organizational Unit Description
Basic Units / Support Functions:
CMMI and Quality Management Team
    Herndon, VA United States
    Germantown, MD United States
IRS Modernized e-File (MeF) IT Services
    Herndon, VA United States
    Germantown, MD United States

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: One project and one support group are in scope

Appraisal Description
Last Day of Appraisal Onsite: Sep 08, 2017
Appraisal Expiration Date: Sep 08, 2020
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Project work is performed at IBM’s SSG headquarters in Herndon, VA and a support site in Germantown, MD with no differences in process implementation)

Customer (Not Relevant: There is currently one project within the SSG organizational unit who performs work for a US government agency organization; therefore the type of customer is not a relevant factor.)

Size (Not Relevant: The organizational unit is currently comprised of one project; size was not determined to be a relevant factor in process implementation.)

Organizational Structure (Not Relevant: Projects in the SSG organizational unit reports to IBM GBS US Public Service senior management with no differences in process implementation based on organizational structure.)

Type of Work (Not Relevant: There is currently one basic unit in scope, performing the same type of work for its customers.)

Single Subgroup: One subgroup has been identified.

Sampling Factor Values: SSG Projects (Single Subgroup): All projects within the SSG organizational unit

No Projects (Single Subgroup): Null value to enable entry in SAS

Subgroups:
IT Services: IT services provided within SSG
49 People, 1 Basic Units
- SSG Projects

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3