Organization
Organization Name: Crol PFF México SAPI de CV
Organizational Unit: Operations Branch
Appraisal Sponsor Name: AVELINO CASTRO
Lead Appraiser Name: Enrique Roman De La Torre
Partner Name: Human Box S.A. DE C.V.

Organizational Unit Description
Basic Units / Support Functions:
Customer Support
    Hermosillo, Sonora Mexico
Crol CFDI 3.3
    Hermosillo, Sonora Mexico
COO
    Hermosillo, Sonora Mexico
Accounting Services
    Hermosillo, Sonora Mexico
PFF Improvements
    Hermosillo, Sonora Mexico
CTO
    Hermosillo, Sonora Mexico

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: 4 out of 4 basic units will be in scope, along with 2 support functions.

Appraisal Description
Last Day of Appraisal Onsite: Jan 12, 2018
Appraisal Expiration Date: Jan 12, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: This sampling factor is not relevant because all work is performed in a single site.)

Customer (Not Relevant: This sampling factor is not relevant because service lines make no customer distinctions. All services customers sign to the same base contract.)

Size (Not Relevant: This sampling factor is not relevant because service delivery is not affected by assigned personnel. All personnel is fixed.)

Organizational Structure (Not Relevant: This sampling factor is not relevant as only one division in the organizational chart is considered.)

Type of Work: Two types of work are considered: Service Support and Software Development.

Sampling Factor Values: Service Support (Type of Work): All the division of the company in charge of processing service requests, technical support, specialized accounting services and end user training.

Software Projects (Type of Work): The people in this subgroup works on maintaining the core product of the company. The concept of project refers to software updates that include new functionality, compliances to new law regulations and system patching.

Subgroups:
SS: This subgroup contains all basic units related to service delivery.
16 People, 2 Basic Units
- Service Support

SP: This subgroup contains all basic units related to Software Projects intended to keep the core product that is sold as SaaS.
8 People, 2 Basic Units
- Software Projects

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 2

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3