Organization
Organization Name: B-SECURE - SOFTWEB ASESORES S.A.S.
Organizational Unit: Operations Department
Appraisal Sponsor Name: Jorge Cortes
Lead Appraiser Name: Inigo Garro
Partner Name: ESI - European Software Institute (Tecnalia)

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Bogotá, Colombia
Administration and Finances
    Bogotá, Colombia
**Sensitive**
    Bogotá, Colombia
Services Management
    Bogotá, Colombia
Quality Management
    Bogotá, Colombia

Organizational Sample Size
% of people included: 54
% of projects/units included: 40
Org Scope Description: Selected services for investigation:
- Two services for Security Infrastructure Management and Monitoring, lasting for 36 months

Support functions:
- Services Management
- Administration and Finances
- Quality Management

Appraisal Description
Last Day of Appraisal Onsite: Jan 19, 2018
Appraisal Expiration Date: Jan 19, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: The services can be conducted by people located in different offices (Bogotá, Cali, Medellín), but without impact to the processes being used. Therefore this factor is deemed as not relevant)

Customer (Not Relevant: The processes do not depend on the customers of the services. The organization delivers services to several customers based on a common set of processes and procedures. Therefore this factor is deemed as not relevant)

Size (Not Relevant: The methods used do not depend on the size of the services. There is no variation in the processes followed due to size, effort or duration of the project/service. Thus, this factor is deemed as not relevant)

Organizational Structure (Not Relevant: Small organization with one only operational unit, Operations department, where services are planned, delivered and managed; other business units support their activities (Services Management, Business Development, Human Management) but there is one only set of processes to follow; therefore, this sampling factor is deemed as not relevant)

Type of Work (Not Relevant: The organizational portfolio covers two types of services, but the same processes are being followed for all of them)

Entire OU: Small organization with no real factors that cause work to be performed differently among the basic units in the organization

Sampling Factor Values: All Services (Entire OU): Subgroup that contains all services in the Organizational Unit

No Services (Entire OU): Null value

Subgroups:
SG1: All services
23 People, 5 Basic Units
- All Services

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3