Organization
Organization Name: SNAP Incorporated
Organizational Unit: Software Department
Appraisal Sponsor Name: Navneet Gupta
Lead Appraiser Name: Vinit Maheshwari
Partner Name: Maverick Quality Advisory Services Pvt. Ltd.

Organizational Unit Description
Basic Units / Support Functions:
Case Management System
    Chantilly, Virginia United States
CBIS enhancements and operation Maintenance support
    Chantilly, Virginia United States
Natural Resource Manager IT staffing Services
    Chantilly, Virginia United States
OEG/QA
    Chantilly, Virginia United States
Service continuity function
    Chantilly, Virginia United States
Business development function
    Chantilly, Virginia United States
Driver’s License System Migration
    Chantilly, Virginia United States
TTB operation support
    Chantilly, Virginia United States
e Research Application Development and Operation Maintenance Support
    Chantilly, Virginia United States
NASS IT Support
    Chantilly, Virginia United States
Procurement function
    Chantilly, Virginia United States
HR function
    Chantilly, Virginia United States

Organizational Sample Size
% of people included: 84
% of projects/units included: 87
Org Scope Description: Basic units involving SW development ,operation maintenance support and IT staffing services from software department are included in appraisal scope
Selected basic units are

CMMI DEV
Driver’s License System Migration
Case Management System

CMMI DEV and SVC
e Research Application Development and Operation Maintenance Support
CBIS enhancements and operation Maintenance support

CMMI sVC
Natural Resource Manager IT support Services
TTB operation support
NASS IT support

Appraisal Description
Last Day of Appraisal Onsite: Jan 26, 2018
Appraisal Expiration Date: Jan 26, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is only one location based in Chantilly which is in appraisal scope)

Customer (Not Relevant: all customers are government type)

Size: There are two types of projects small and large based on number of FTEs

Organizational Structure (Not Relevant: all projects follow same uniform organization structure)

Type of Work: There are different types of work - development, maintenance and IT staffing

Sampling Factor Values: small (Size): small projects with less than 10 FTEs

Large (Size): Large projects with more than 10 FTEs

Development (Type of Work): projects involving software development

Maintenance (Type of Work): projects involving handling IT related service request and incidents

Development and maintenance (Type of Work): projects involving enhancements/change requests, handling incidents and service requests

IT staffing (Type of Work): projects involving IT staffing services

Subgroups:
SG1 DEV: small development
11 People, 2 Basic Units
- small
- Development

SG1 DEV and SVC: small development and maintenance
8 People, 2 Basic Units
- small
- Development and maintenance

SG1 SVC: large IT staffing
48 People, 3 Basic Units
- IT staffing
- Large

SG2 SVC: small maintenance
4 People, 1 Basic Units
- small
- Maintenance

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Level 2 Level 3 Level 4 Level 5
REQM
PP
PMC
SAM
MA
PPQA
CM
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
OPP
QPM
OPM
CAR
Maturity Level:Maturity Level 3

CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3