Organization
Organization Name: SOSTIC S.A. DE C.V.
Organizational Unit: Information Technology Services
Appraisal Sponsor Name: DAVID MARTINEZ
Lead Appraiser Name: Alma Patricia GutiƩrrez Robles
Partner Name: Qualtop, S.A. de C.V.

Organizational Unit Description
Basic Units / Support Functions:
Policy: University of Aguascalientes 20180817
    Aguascalientes, Aguascalientes Mexico
Transactional Requests 20181231
    Aguascalientes, Aguascalientes Mexico
Policy: University of Veracruz 20180426
    Aguascalientes, Aguascalientes Mexico
Policy: Local Bureau of Finance 20180720
    Aguascalientes, Aguascalientes Mexico
Quality Assurance Group
    Aguascalientes, Aguascalientes Mexico

Organizational Sample Size
% of people included: 50
% of projects/units included: 33
Org Scope Description: 4 out of 12 basic units are to be appraised, as well as the Quality Assurance support function.

Appraisal Description
Last Day of Appraisal Onsite: Feb 09, 2018
Appraisal Expiration Date: Feb 09, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: The company has sales branches in Guanajuato, Queretaro, and Mexico City. The organization's main offices are in Aguascalientes, where the Organizational Unit is located. The OU attends all the clients of the company.)

Customer (Not Relevant: The support service is standard regardless the customer type.)

Size: Services are sold as: (1) support policies, or (2) transactional service requests.

Organizational Structure (Not Relevant: All work is under the supervision of the IT Services Manager.)

Type of Work (Not Relevant: Technical support is the only service being delivered by the organizational unit.)

Sampling Factor Values: Service Policy (Size): Yearlong service support contract.

Transactional Request (Size): Pay per service request.

Subgroups:
IT Service Policies: Set of active support policies. Every active customer has a service policy.
8 People, 11 Basic Units
- Service Policy

IT Transactional Requests: Set of transactional requests. All requests are managed in an annual basic unit.
1 People, 1 Basic Units
- Transactional Request

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 2