Organization
Organization Name: Sinergia de Negocio Consultores S de R.L. de C.V.
Organizational Unit: Application Management Services
Appraisal Sponsor Name: Fernando Gonzalez Mr , Norma Migueles
Lead Appraiser Name: Jose Enrique Perez
Partner Name: Software Industry Excellence Center de Mexico SC

Organizational Unit Description
Basic Units / Support Functions:
Middleware Support
    Mexico City, Mexico Mexico
Oracle_DB Support
    Mexico City, Mexico Mexico
PPQA Staff
    Mexico City, Mexico Mexico
CM Staff
    Mexico City, Mexico Mexico
Change Management
    Mexico City, Mexico Mexico
Linux_OS Support
    Mexico City, Mexico Mexico
Process Management Staff
    Mexico City, Mexico Mexico
Purchase department
    Mexico City, Mexico Mexico
OT Staff
    Mexico City, Mexico Mexico

Organizational Sample Size
% of people included: 72
% of projects/units included: 40
Org Scope Description: From a portfolio of 10 Basic Units, 4 were selected as a representative sample for this appraisal. Also, the following Support Functions were selected: Process Management Staff, PPQA Staff, Purchase department, CM Staff and OT Staff.

Appraisal Description
Last Day of Appraisal Onsite: Feb 23, 2018
Appraisal Expiration Date: Feb 23, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is only one location.)

Customer (Not Relevant: There is only one customer.)

Size (Not Relevant: Size is measured according to the number of service requests. Most of the service request are of similar effort, therefore processes followed are the same.)

Organizational Structure (Not Relevant: The OU is formed for only one area and two departments. Both departments attend all types of service requests.)

Type of Work: There are two types of service request: Tasks and Support. The following processes change according to the type of work: REQM, WP, WMC, IPM.

Sampling Factor Values: Tasks (Type of Work): Service request which are divided in several tasks.

Support (Type of Work): Service request which are treated as a single task.

Subgroups:
Tasks: Service request which are divided in several tasks.
12 People, 2 Basic Units
- Tasks

Support: Service request which are treated as a single task.
105 People, 8 Basic Units
- Support

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3