Organization
Organization Name: Sinergia de Negocio Consultores S de R.L. de C.V.
Organizational Unit: Application Management Services
Appraisal Sponsor Name: Fernando Gonzalez Mr , Norma Migueles
Lead Appraiser Name: Jose Enrique Perez
Partner Name: Software Industry Excellence Center de Mexico SC

Organizational Unit Description
Basic Units / Support Functions:
Change Management
    Mexico City, Mexico Mexico
Linux_OS Support
    Mexico City, Mexico Mexico
Process Management Staff
    Mexico City, Mexico Mexico
Purchase department
    Mexico City, Mexico Mexico
OT Staff
    Mexico City, Mexico Mexico
Middleware Support
    Mexico City, Mexico Mexico
Oracle_DB Support
    Mexico City, Mexico Mexico
PPQA Staff
    Mexico City, Mexico Mexico
CM Staff
    Mexico City, Mexico Mexico

Organizational Sample Size
% of people included: 72
% of projects/units included: 40
Org Scope Description: From a portfolio of 10 Basic Units, 4 were selected as a representative sample for this appraisal. Also, the following Support Functions were selected: Process Management Staff, PPQA Staff, Purchase department, CM Staff and OT Staff.

Appraisal Description
Last Day of Appraisal Onsite: Feb 23, 2018
Appraisal Expiration Date: Feb 23, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: There is only one location.)

Customer (Not Relevant: There is only one customer.)

Size (Not Relevant: Size is measured according to the number of service requests. Most of the service request are of similar effort, therefore processes followed are the same.)

Organizational Structure (Not Relevant: The OU is formed for only one area and two departments. Both departments attend all types of service requests.)

Type of Work: There are two types of service request: Tasks and Support. The following processes change according to the type of work: REQM, WP, WMC, IPM.

Sampling Factor Values: Tasks (Type of Work): Service request which are divided in several tasks.

Support (Type of Work): Service request which are treated as a single task.

Subgroups:
Tasks: Service request which are divided in several tasks.
12 People, 2 Basic Units
- Tasks

Support: Service request which are treated as a single task.
105 People, 8 Basic Units
- Support

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3