Organization
Organization Name: eTRANSERVICES Corp.
Organizational Unit: IT Services and Service Desk
Appraisal Sponsor Name: Chris Beckford
Lead Appraiser Name: Tumu Satish Kumar
Partner Name: Concept Quality Assurance Labs Pvt. Ltd.

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States
**Sensitive**
    Fredericksburg, Virginia United States

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: One IT Services Project, Service Desk (Help Desk Operations), SEPG, PPQA and Organizational training groups

Appraisal Description
Last Day of Appraisal Onsite: Feb 13, 2018
Appraisal Expiration Date: Feb 13, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All projects in the OU are operating form only one location, i.e. Fredericksburg, VA, USA)

Customer (Not Relevant: The process followed within is subgroup for all customers is similar (standard organizational process is followed) and is not changing. The customers in each subgroup is similar in nature)

Size (Not Relevant: All projects / work units in the OU are of small in size and the process followed is similar across all projects)

Organizational Structure (Not Relevant: The organization is small and is having a flat structure and the process followed is not influenced by the structure)

Type of Work: There are 2 types of basic units in OU: AMO services and Service Desk (Help Desk) services .The process followed is slightly influenced by type of basic unit

Sampling Factor Values: AMO (Type of Work): AMO services

SD (Type of Work): Service Desk services

Subgroups:
eTRANAMO: Subgroup consisting of AMO services basic units
5 People, 1 Basic Units
- AMO

eTRANSD: Subgroup consists of Service Desk (Help Desk) services
2 People, 1 Basic Units
- SD

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3