Organization
Organization Name: Elotech Gestão Pública Ltda
Organizational Unit: Software Development and Support
Appraisal Sponsor Name: Marco Andrade
Lead Appraiser Name: Ana Rouiller
Partner Name: SWQuality Consultoria e Sistemas Ltda

Organizational Unit Description
Basic Units / Support Functions:
ARW
    Maringá, Paraná Brazil
Support
    Maringá, Paraná Brazil
Quality team
    Maringá, Paraná Brazil
ARR
    Maringá, Paraná Brazil
ESO
    Maringá, Paraná Brazil
Human Resources
    Maringá, Paraná Brazil
EPG
    Maringá, Paraná Brazil

Organizational Sample Size
% of people included: 87
% of projects/units included: 67
Org Scope Description: The 3 of 5 more relevant (customer, income, strategic) software development teams and all support team

Appraisal Description
Last Day of Appraisal Onsite: Feb 23, 2018
Appraisal Expiration Date: Feb 23, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-DEV v1.3
CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: Just one location - Maringá)

Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer))

Size (Not Relevant: All projects/services are executed always for fixed number of people inside of teams. The teams are usually 4 - 10 people)

Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)

Type of Work: The work can affect the process that is used

Sampling Factor Values: Software development and maintenance (Type of Work): Work realized for people that do maintenance and development of new features on Elotech products

Support (Type of Work): Work that is realized to attend the customers needs related with Elotech products (helpdesk). Registry the new needs of customers and bugs

Subgroups:
Software development and maintenance: Subgroup that is responsable to execute the understanding, development and delivery the new features of Elotech products for customers
33 People, 5 Basic Units
- Software development and maintenance

Support: Subgroup that attend the customers needs related with Elotech products. Registry the new needs and bugs.
28 People, 1 Basic Units
- Support

Model Scope and Appraisal Ratings
CMMI-DEV v1.3
Process Management Project Management Engineering Support
OPF
OPD
OT
OPP
OPM
PP
PMC
SAM
IPM
RSKM
QPM
REQM
RD
TS
PI
VER
VAL
CM
PPQA
MA
DAR
CAR
Maturity Level:Maturity Level 3

CMMI-SVC v1.3
Process Management Project Management Support Service Establishment and Delivery
OPD
OPF
OT
OPP
OPM
WP
WMC
REQM
SAM
CAM
IWM
RSKM
SCON
QWM
CM
MA
PPQA
DAR
CAR
SD
IRP
SST
STSM
Maturity Level:Maturity Level 2