Organization
Organization Name: Transmit Data Terminal de México SA de CV
Organizational Unit: Administrative Management (Gerencia Administrativa)
Appraisal Sponsor Name: ABELARDO HERNANDEZ
Lead Appraiser Name: David Arteaga Gil
Partner Name: Software Industry Excellence Center de Mexico SC

Organizational Unit Description
Basic Units / Support Functions:
PPQA group
    Mexico City, Mexico City Mexico
Administrative Sales Unit
    Mexico City, Mexico City Mexico

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: The scope of this appraisal is the Administrative Management unit of the company and the PPQA group.

Appraisal Description
Last Day of Appraisal Onsite: Apr 05, 2018
Appraisal Expiration Date: Apr 05, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: No effect on implementation. The entire OU is the sample. The service unit has a unique office in the city of Mexico, Mexico. The location is not relevant for the process usage. The scope of the appraisal is the administrative sales unit in the city of Mexico. There are no other administrative sales units in the company)

Customer (Not Relevant: No effect on implementation. The entire OU is the sample. The customers are internal ones, they are the sales representatives of the organization. The administrative sales service unit process the requests for all the customers in the same way with the same standard process. Organization has defined a standard process to be executed uniformly across every service request to ensure consistent results and quality)

Size (Not Relevant: No effect on implementation. The entire OU is the sample. Each service request is processed always by the entire team of OU. Each team member is a station in the workflow for processing each request.)

Organizational Structure (Not Relevant: No effect on implementation. The entire OU is the sample. The scope of the appraisal is the administrative sales unit. The entire team of the OU belong to the same unit. The scope starts when the team receives a confirmed sale with the quotation and purchase order or email from client confirming the purchase. The scope ends when warehouse confirms the sales representative that the shipped product has arrived to the client.)

Type of Work (Not Relevant: No effect on implementation. The entire OU is the sample. Each service request is processed by the entire team following the same process.)

Type of organization: The entire OU is the sample.

Sampling Factor Values: All projects (Type of organization): Contains the administrative sales service unit which is the OU. Contains all the work in the OU.

No projects (Type of organization): A null value, and would result in a subgroup that contained no projects.

Subgroups:
Administrative Sales Unit: The scope is the Administrative Sales unit. This unit provides the service to the internal sales representatives of the company.
7 People, 1 Basic Units
- All projects

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 2