Organization
Organization Name: CES Limited
Organizational Unit: Service Delivery Center – Hyderabad
Appraisal Sponsor Name: Mohana Rao Kancharla
Lead Appraiser Name: Rajarshi Kumar Das
Partner Name: Qminds Consulting Global Private Limited

Organizational Unit Description
Basic Units / Support Functions:
**Sensitive**
    Hyderabad, Telengana India
PMG
    Hyderabad, Telengana India
Service Continuity Team
    Hyderabad, Telengana India
**Sensitive**
    Hyderabad, Telengana India
**Sensitive**
    Hyderabad, Telengana India
Training
    Hyderabad, Telengana India
Service Management Team
    Hyderabad, Telengana India

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: 3 out of 3 service units and the associated Support Functions (Quality Assurance, Training, Service Continuity Team and Service Management Team) were selected in the sample.

Appraisal Description
Last Day of Appraisal Onsite: May 05, 2018
Appraisal Expiration Date: May 05, 2021
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All services are delivered from one location)

Customer (Not Relevant: The customer is interested in the service and as such has never had a say or interest in the process)

Size (Not Relevant: Size does not play a part in differentiating the process – the type of work is different)

Organizational Structure (Not Relevant: There is no difference in the process to be followed based on organization structure as this is one group)

Type of Work: There are three lines of business – HR, Payroll and RPO services

Sampling Factor Values: HR (Type of Work): Human resources service

Payroll (Type of Work): Payroll processing

RPO (Type of Work): Recruitment process

Subgroups:
HR: Human resources
25 People, 1 Basic Units
- HR

Payroll: Payroll processing
25 People, 1 Basic Units
- Payroll

RPO: Recruitment process outsourcing
70 People, 1 Basic Units
- RPO

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 5