Organization
Organization Name: Crystal Technology Bangladesh Limited.
Organizational Unit: Crystal Support Department
Appraisal Sponsor Name: Md Manirul Islam Khan
Lead Appraiser Name: Prasanna Srujan Reddy Chinta
Partner Name: United Certification Services Limited

Organizational Unit Description
Basic Units / Support Functions:
GEM CARD-01
    Dhaka, Dhaka Bangladesh
Quality Team
    Dhaka, Dhaka Bangladesh
BB4NICVD
    Dhaka, Dhaka Bangladesh
HR & Training
    Dhaka, Dhaka Bangladesh

Organizational Sample Size
% of people included: 62
% of projects/units included: 40
Org Scope Description: 2 BU and 2 SFs

Appraisal Description
Last Day of Appraisal Onsite: Dec 24, 2019
Appraisal Expiration Date: Dec 24, 2022
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All the services are executed from one geography)

Customer: Government customers and Commercial customer

Size (Not Relevant: All are projects vary very little in size hence no difference in process implementation)

Organizational Structure (Not Relevant: There is only one Service department and they report to MD of the organization)

Type of Work (Not Relevant: Type of work is not relevant as they provide only one type of Service)

Sampling Factor Values: Government (Customer): Maintaining Government hospital management system

Commercial (Customer): Providing and Maintaining the automated hospital management system in commercial sector.

Subgroups:
SG1: Government customers
18 People, 2 Basic Units
- Government

SG2: Commercial Customers
21 People, 3 Basic Units
- Commercial

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3