Organization
Organization Name: NTT DATA
Organizational Unit: Social Insurance Section 1 and Systems Group 4 of Section 2, Public Welfare IT Services Division, Public Sector 2
Appraisal Sponsor Name: Norifumi Yamada , TAKAHIRO UEMURA
Lead Appraiser Name: Hanae Nakamura
Partner Name: NTT Data Corporation

Organizational Unit Description
Basic Units / Support Functions:
Online system service management
    Mitaka, Tokyo Japan
Server maintenance
    Mitaka, Tokyo Japan
Terminal maintenance
    Mitaka, Tokyo Japan
Business Application maintenance
    Mitaka, Tokyo Japan
SEPG
    Mitaka, Tokyo Japan

Organizational Sample Size
% of people included: 100
% of projects/units included: 100
Org Scope Description: Terminal maintenance
Online system service management
Business Application maintenance
Server maintenance
SEPG

Appraisal Description
Last Day of Appraisal Onsite: Mar 16, 2020
Appraisal Expiration Date: Mar 16, 2023
Appraisal Method Used: SCAMPI V1.3 A
Model Information: CMMI-SVC v1.3
Sampling Summary
Sampling Factors: Location (Not Relevant: All activities are performed in one location)

Customer (Not Relevant: One customer)

Size (Not Relevant: Project size does not affect process implementation.)

Organizational Structure: Different processes are defined for each group

Type of Work (Not Relevant: All are service delivery)

Sampling Factor Values: SH1(Terminal) (Organizational Structure): Service delivery group using SH1 processes

SH3(Integrated Service management) (Organizational Structure): Service delivery group using SH3 processes

SH4(Business Application) (Organizational Structure): Service delivery group using SH4 processes

SH5(Server) (Organizational Structure): Service delivery group using SH5 processes

Subgroups:
SH1: Terminal maintenance service
299 People, 1 Basic Units
- SH1(Terminal)

SH3: Integrated service management
121 People, 1 Basic Units
- SH3(Integrated Service management)

SH4: Business Application maintenance service
87 People, 1 Basic Units
- SH4(Business Application)

SH5: Server maintenance service
62 People, 1 Basic Units
- SH5(Server)

Model Scope and Appraisal Ratings
CMMI-SVC v1.3
Level 2 Level 3 Level 4 Level 5
CM
MA
WMC
WP
PPQA
REQM
SAM
SD
CAM
DAR
IWM
IRP
OPD
OPF
OT
RSKM
SCON
SST
STSM
OPP
QWM
CAR
OPM
Maturity Level:Maturity Level 3